Frequently Asked Questions
Presale System
We are currently in presale mode, and all orders will start shipping in August 2025.
Limited Edition
All merchandise is produced in limited quantities and will never be reproduced. Each season features a fresh design, so be sure to grab your favorite while supplies last
Community Perks
- Pay with $JUP and receive a 5% discount.
- Catdets get a $40 voucher. Redeem your voucher here!
Privacy
Your contact and shipping information is used exclusively for delivery and is shared only with trusted shipping carriers. We do not share your data beyond what is necessary to deliver your items.
Shipping
All products are shipped via DHL, with an estimated delivery time of 1-14 days, which may vary by region. You will receive tracking information via email once your package is dispatched.
Free Shipping
We offer free worldwide shipping on all orders over $50. Please note that extra charges may apply for certain countries on DHL Express Zone 5, 6, and 8.
List of countries with extra charges:
Zone 5
Canada, Mexico, USA
Zone 6
Bahrain, Bangladesh, India, Jordan, Kuwait, Maldives, Pakistan, Qatar, Saudi Arabia, Sri Lanka, UAE
Zone 8
Afganistan, Argentina, Brazil, Chile, Colombia, Egypt, Fiji, Greenland, Iraq, Israel, Kenya, Lebanon, Madagascar, Nigeria, Paraguai, Peru, Russian Federation, Serbia, Ukraine, Uruguay, Venezuela, Zimbabwe
Returns & Refund Policy
We do not accept returns for size issues. Please ensure to check the size chart carefully before placing your order.
If your item arrives with a printing error or visible quality issue, we will replace it or issue a refund. Simply report the issue with clear photos of the item and an unboxing video of the package.
Cancellation Policy
Orders can only be cancelled within 1 hour of purchase.
After this period, your order will be processed and we won’t be able to make any changes or cancellations.
To request a cancellation within the allowed time, please contact us immediately at team@jupmerch.id
Please note:
- We do not accept cancellation requests after your order has entered production or shipped.
- Pre-order and made-to-order items are not eligible for cancellation.
Customs & Duties
Customs fees are determined by the destination country, not the shipping origin. If your order exceeds your country’s duty-free threshold, you may be responsible for import fees or taxes. Please check local regulations.